When considering a call center to help maximize the profitability of your self-storage business, there are three key elements to keep in mind: integration, automation and reporting.

Call centers have become increasingly popular in self-storage. Not only are they able to handle heavy call volume, they’re often the most cost-effective, efficient way to supplement or replace facility employees. The challenge for many owners lies in believing call-center agents will handle calls as well as (or better than) onsite staff. While a call center likely won’t be better than your managers, it can be more available; and availability is critical in securing rentals.

Though answering a phone is a simple concept, it’s amazing how complex the systems are that allow a call center to be an efficient extension of your business. When considering the use of a call center, it’s important to know what features to seek. Here are three key elements to keep in mind: integration, automation and reporting.

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